Store Policy
PRIVACY POLICY AND TERMS OF USE
Customer Care
Cedar Mountain Concepts ("we," "us," or "our") is committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy and Terms of Use document outlines the types of information we may collect, how we use and protect it, and the terms governing the use of our website.
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Privacy Statement
Cedar Mountain Concepts respects your privacy. We do not sell, trade, or otherwise share your contact information, purchase history, or personal data with any third parties. All transactions and customer communications are treated as confidential. Your business with us remains private.
Orders and Transactions
When you purchase products or services through this website, you may be required to submit personal and financial information necessary to complete the transaction. This may include your name, billing and shipping address, payment method, and related details.
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This information is used exclusively for processing your order, billing, and customer support. In case of order processing issues, we will use this information to contact you.
Unless you request otherwise, we may also use this information to notify you about special offers, product updates, or changes to this policy. You may opt out of such communications at any time by contacting us via the details provided on our website.
Information Collection, Use, and Disclosure
Cedar Mountain Concepts is the sole owner of all data collected on this website. We only collect information you voluntarily provide via direct communication methods such as email or online forms. We will use this information solely to fulfill your requests or respond to your inquiries. We do not sell, rent, or otherwise share your personal information with third parties except as necessary to fulfill your request (e.g., order fulfillment or payment processing) or as required by law. Unless you opt out, we may contact you in the future to inform you about promotions, services, or policy updates.
Cookies and Tracking Technologies
This website may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and support certain functionality. These technologies may collect information such as your browser type, operating system, pages visited, and time of access. While cookies do not directly collect personal data, they may be linked to your previously submitted personal information. You may disable cookies via your browser settings, but doing so may affect certain site functionalities. Aggregated, non-personal data derived from cookies may be shared with third parties for analytical purposes.
Security
We implement industry-standard safeguards to protect your personal information. When you submit sensitive information, such as payment data, it is encrypted and securely transmitted. You can verify this by looking for a lock icon in your browser or ensuring the URL begins with "https." Offline, access to your information is limited to employees who require it to perform specific duties (e.g., billing or customer service). All systems used to store your data are kept in secure environments to prevent unauthorized access or use.
Changes to This Privacy Policy
Cedar Mountain Concepts reserves the right to update or modify this Privacy Policy at any time. All changes will take effect immediately upon being posted to this website. In the event of material changes, we will display a prominent notice on our website to inform you. Continued use of the site after such changes constitutes your acceptance of the revised terms.
Registration
If you choose to register for any services, products, or features on this website, you may be required to provide certain personally identifiable information, including but not limited to your name and email address. This information may be used to communicate with you regarding the specific products, services, or content for which you have registered or expressed interest. By registering, you consent to the collection and use of your information in accordance with this Privacy Policy.
Trademarks
All trademarks, logos, service marks, and trade names displayed on this website are the property of Cedar Mountain Concepts or their respective owners. These trademarks are protected by applicable intellectual property laws. No license or right to use any trademark is granted by this website without the prior written consent of the trademark owner. Unauthorized use is strictly prohibited.
External Links
This website may contain links to third-party websites for your convenience. Cedar Mountain Concepts does not endorse, control, or take responsibility for the content, accuracy, or privacy practices of such external sites. Accessing external links is done at your own risk, and we disclaim any liability associated with their use.
Disclaimer of Warranties
Cedar Mountain Concepts makes no warranties or representations regarding the availability, accuracy, reliability, or completeness of the content or services provided on this website. All materials are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Returns and Exchanges
All products sold by Cedar Mountain Concepts are handcrafted from natural materials, including cedar (used in walking sticks) and pine (used in carved bears and related woodwork). As such, natural variations in grain, texture, coloration, and form are inherent characteristics of these materials and are not considered defects. Accordingly, all items are sold "as is", and Cedar Mountain Concepts does not offer returns, exchanges, or refunds for standard merchandise, including variations that naturally occur in wood products.
An exception to this policy may be made in the event that an item arrives in a defective condition not caused by misuse, improper handling, or shipping damage. In such cases, customers must notify Cedar Mountain Concepts promptly and provide sufficient photographic evidence to support the claim. All determinations of defectiveness shall be made solely at the discretion of Cedar Mountain Concepts. If an item is accepted for return due to a verified defect, the customer shall be responsible for all shipping costs associated with the return unless otherwise agreed to in writing. Questions or concerns regarding product issues or returns should be directed to cedarmountainconcepts@gmail.com
Additional Terms and Limitations
The return and warranty policy does not cover damage resulting from normal wear and tear, improper use, accidents, or abuse of the product. Due to the natural aging and degradation of organic materials, Cedar Mountain Concepts does not provide warranties for the long-term durability of wood products. Custom or made-to-order items are nonreturnable and non-refundable under any circumstances.
Cedar Mountain Concepts is not responsible for any packages that are lost, stolen, or damaged in transit. All risk of loss passes to the customer upon delivery of the package to the carrier. The customer assumes all shipping costs related to the delivery of purchased items. These charges are non-refundable, even in the case of an approved return.
Other
We currently do not ship internationally or outside the United States. International customers who wish to purchase items may coordinate with a U.S.-based third party to receive and forward the shipment at their own discretion and risk. Cedar Mountain Concepts assumes no responsibility for international forwarding arrangements.
If you have any questions regarding this Privacy Policy and Terms of Use, or wish to opt out of future communications, please contact us at: cedarmountainconcepts.com